Privacy Policy

We are committed to protecting your privacy and personal data in accordance with applicable law, in particular the EU General Data Protection Regulation (GDPR). Below we explain what data we collect, why we collect it and how we handle it.

Please be informed that we collect (process) your personal data that we have obtained:

  • when registering for online shopping (name, address, email address, phone number, IP address),
  • at the time of online purchase (name and surname, address, email address, delivery address, telephone number, details of the time and object of purchase, IP address),
  • in the event of any complaints, claims, warranty claims and other requests (name, address, email address, telephone number, details of the time and content and manner in which such claims are dealt with, details of the time and object of purchase),
  • when subscribing to the newsletter (email address) and on the basis of any explicit consent you may have given and solely for the purposes for which you have given your consent,
  • and on the basis of your explicit consent, if any, and solely for the purposes for which you have given your consent.

What data do we collect?

  • name and surname,
  • delivery address and invoice
  • e-mail address,
  • phone number,
  • IP address and website usage data (via cookies).

Why do we collect data?
We need your data to:

  • the execution and delivery of orders,
  • invoicing,
  • keeping you informed of the status of your order,
  • responding to enquiries and communicating with customers,
  • analysing how the website is used to improve its performance.

Protection of personal data
We undertake that the personal data received from you will remain fully stored, protected and processed by Matjaž Dobravc s.p. and any contractual processors of personal data. All personal data obtained will be treated in accordance with the highest standards of security and discretion and always in compliance with the applicable Personal Data Protection Act and other relevant regulations (General Data Protection Regulation, etc.). Your personal data is adequately protected by us against loss, destruction, falsification, manipulation or unauthorised access by third parties.

Your data is protected by appropriate technical and organisational measures. We only disclose it to third parties where this is necessary for the execution of the order (e.g. delivery service, accounting).

How long do we keep data?
We keep your data for as long as is necessary to complete your order and in accordance with our legal obligations (e.g. for the purposes of tax legislation – usually 10 years).

Your rights in relation to the protection of your personal data
Please be informed that:

  • your personal data will be processed in accordance with the regulations and for the purpose for which it was collected;
  • personal data obtained on the basis of consent (consent) and for the purpose stated in the consent will be processed until your consent is withdrawn (revoked). Other personal data obtained will be kept until the expiry of the statutory retention period;
  • You have the right under the law to request from Matjaž Dobravc s.p. access to, rectification, erasure or restriction of the processing of your personal data and the right to object to the processing of your personal data and to request the transfer of your personal data. You may exercise the above rights by submitting a written request to Matjaž Dobravc s.p., Tkalska ulica 1, 1230 Domžale, or by sending an e-mail to info@refurb.si; the company’s decision on the individual’s objection must be communicated to the individual within 15 days of the communication of the decision, and must include the reasons for the decision and information on the right to appeal to the supervisory authority within 15 days of the communication of the decision;
  • you can lodge a complaint with the supervisory authority (the Information Commissioner of the Republic of Slovenia) if the processing of your personal data does not comply with the rules;
  • you can contact the company by email at info@refurb.si;
  • personal data may also be processed by contractual partners with whom the Company has concluded personal data processing agreements and who can at the same time ensure an adequate high level of protection of personal data;
  • personal data will not be disclosed to third parties other than to those users who have a legal or contractual basis for doing so or who can demonstrate another legal basis;
  • in connection with the processing of personal data on the basis of explicit consent, we also carry out automated decision-making, including profiling, for the purpose of analysing the preferences of individuals and tailoring the Company’s offerings to those preferences, as well as for the purpose of providing information on products, services, news and other relevant notifications tailored to the individual’s preferences.

Cookies
This website uses cookies for proper functioning, traffic analysis and a better user experience. By using the site you agree to their use. For more information, please see our Cookie Policy.

Changes to the Regulations
We reserve the right to change these Regulations. Updates will be posted on this page and will take effect from 20.4.2025.