Warranty

New products
Warranty is valid in the territory of the Republic of Slovenia.
A warranty is any obligation assumed by the manufacturer (hereinafter referred to as the “guarantor”) towards the consumer, in addition to the legal obligations of the seller under the statutory guarantee of conformity of the goods, by which the manufacturer undertakes to repair or replace the goods free of charge to the consumer, or to refund part or all of the purchase price, where the goods do not meet the specifications or do not have the characteristics set out in the warranty card or the relevant advertising communication available at the time of conclusion of the contract or prior thereto.

The guarantee legally binds the guarantor under the terms and conditions set out in the warranty card and related advertising communications available at or before the conclusion of the contract.

The Guarantor guarantees the quality of the product or its trouble-free operation during the warranty period, provided that it is used in accordance with its intended use and the instructions supplied with it.

The guarantee period starts from the date of delivery of the product to the consumer.

If the goods covered by a statutory guarantee do not meet the specifications or do not have the characteristics stated in the guarantee document or the advertising message, the consumer may first request that the defects be rectified. If the defects are not rectified within a total of 30 days from the date on which the manufacturer or the authorised repairer received the consumer’s request for rectification, the manufacturer must replace the goods free of charge to the consumer with identical, new and faultless goods.
The time limit referred to in the preceding paragraph may be extended to the minimum time necessary to complete the repair or replacement, but by no more than 15 days. In determining the extended period, account shall be taken of the nature and complexity of the goods, the nature and severity of the non-conformity and the effort required to complete the repair or replacement. The manufacturer shall inform the consumer before the expiry of the period referred to in the preceding paragraph of the number of days for the extension of the time limit and the reasons for the extension. If the manufacturer fails to repair or replace the goods with new ones within the time limit, the consumer may request a full refund of the purchase price from the manufacturer or a proportionate reduction of the purchase price.

If the consumer requests a proportionate reduction in the purchase price, the reduction in the purchase price is proportionate to the reduction in the value of the goods received by the consumer compared to the value the goods would have had if they had been in conformity.

Notwithstanding the above, the consumer may request a refund from the manufacturer if the non-conformity occurs within less than 30 days of delivery of the goods.

The manufacturer issues a new warranty certificate for the replaced goods or for the replacement of an essential part of the goods with a new one.

The manufacturer or authorised repairer may provide the consumer with the use of similar goods free of charge for the duration of the repair of the goods covered by the statutory guarantee.

If the manufacturer fails to provide the consumer with replacement goods for temporary use, the consumer has the right to claim damages for the loss suffered as a result of not being able to use the goods from the time he or she requested the repair or replacement until it is carried out.

The costs of materials, spare parts, labour, porterage and transport incurred in rectifying defects or replacing goods with new ones are paid by the manufacturer.

The period during which the manufacturer guarantees you, against payment, repairs, maintenance, spare parts and attachments is at least 3 years after the expiry of the warranty period.

Home repairs are not possible due to the complexity and non-portability of modern service equipment and the availability of spare parts (except for white goods).

The Seller is not qualified to make a technical assessment of possible malfunctions and therefore cannot decide on the replacement of the product without the opinion of the authorised repairer of the malfunctioning product.

The guarantee does not apply in the cases specified in the individual guarantee certificate for each item.

Refurbished products
At Refurb.si, we sell refurbished computers with our own 12-month warranty, which is free of charge. However, it can be extended to 24 months at an additional cost. The cost of the surcharge is indicated for products that offer this option.

Our own guarantee or warranty takes effect from the date of sale, as evidenced by the invoice. If the computers still have the original manufacturer’s warranty, the longer warranty will apply.

The warranty applies only to the original configuration as stated on the invoice. You can only add/remove RAM, hard disk and graphics card. If you install new components or make other changes to your computer (e.g. changing the processor, graphics chip, etc.), you will not be able to claim under the warranty.

Laptop and tablet batteries – General warranty
Laptop and tablet batteries are guaranteed for 6 months. We test every battery so you can rely on the battery life.

Our own warranty or guarantee can be extended to 24 months at the time of purchase if you wish, with the exception of laptop batteries, where it is not possible to extend. The amount of the extra charge for extending our own warranty is indicated on the products where we allow this.